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FAQs

Here you’ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that’s not answered here, please don’t hesitate to contact us.

Product Information

You can use a commercially available bedding dryer to warm the body, but please be careful not to overheat it.

If you wish to order body parts with the old connection method, please inform us of your request, and we will accommodate it for an additional fee.Please contact us through the inquiry form when placing your order.

Available body parts: Jewel 146

Since March 23, 2012, the connection methods for some head and body parts have been improved and updated.
For details on the new connection method and how it differs from the old connection method, please refer to the link below.

Improvements to Head Connection Method

There are no products with functional oral features.

Our hole parts are designed with legal compliance in mind, so their appearance is not highly realistic. They are made from flexible and stretchable materials, and the interior of the cylindrical parts is textured with small ridges for added sensation.

Care instructions:
After use, please carefully wash the interior with soap or a mild detergent and water, ensuring it is thoroughly dried. Once cleaned and dried, the hole parts can be reused.

Important:
Since the hole parts come into direct contact with the skin, please ensure regular replacement as part of your hygiene management at your discretion.

The doll’s eyelids, eyeballs, and lips do not open or close. Additionally, we believe that toy-like features might hinder your imagination, so the doll does not have any sound-producing functions.

You can use store-bought false nails.For soft vinyl dolls, use double-sided tape to attach them. For silicone dolls, use the repair kit included with the product.Do not apply nail polish directly onto the doll’s surface.

For both soft vinyl and silicone dolls, avoid humid environments. Store the doll either in a relaxed seated position on a cushioned chair or lying down on a soft bed or surface.

Simply use the included spray and brush from the separately sold “Hair Care Set” to gently brush the wig.

Keep the silicone body clean at all times.Silicone products tend to have a natural stickiness.This makes them prone to collecting dust and debris.Applying baby powder can help reduce stickiness and provide a smooth skin texture.However, the baby powder will eventually wear off, so regular maintenance is recommended for continued comfort.If the body gets dirty, gently wipe it with a soft, damp cloth to remove dirt, then apply a thin layer of baby powder.

We do not recommend using cosmetics or paints, as they may damage the product.If you choose to use cosmetics or paints, please do so at your own discretion and always test them on a discreet area such as the back of the head beforehand. Use extreme caution.

Dolls made with integrated silicone molding can be bathed or showered as long as the water level does not exceed shoulder height.The connection between the head and body is not waterproof, so please be careful to prevent water from entering at that point.Water entering the interior may damage the internal skeleton or materials.If water does get inside the neck area, wipe it thoroughly with a dry cloth and allow it to dry completely.

Yes, here are some precautions you can take to help prevent color transfer:

  • Avoid dressing the product in clothing that is likely to bleed color.
  • Carefully check the garment's laundry label to see if it may bleed when washed.
  • Before fully dressing the doll, test accessories or garments on less visible areas or on parts like the included hole cover to ensure there is no staining.
  • To minimize direct contact between the fabric and the product’s surface, consider using a layer of white underwear or stockings underneath the outfit.

Color transfer refers to the phenomenon where dyes from clothing seep into and stain the surface of a product. This commonly occurs when the product comes into direct contact with certain types of materials, such as post-dyed fabrics (like denim or other items that may bleed color when washed), synthetic resin-based fabrics, or rubber parts used in garments. Since clothing comes in a wide variety of materials, it's difficult to identify every type that might cause color transfer. However, special caution should be taken with dark-colored items, garments without washing labels, or any of the materials mentioned above.


Our dolls can wear standard clothing and accessories available in stores.

Please note that clothing sizes vary depending on the brand and style, so we recommend carefully checking size charts against your doll's measurements. Bra cup sizes should be considered as general estimates.


Height Note: Height may vary slightly between different head options within the same doll series.


Weight Note: The listed weight refers to the body only and does not include the head.


Repairs and Returns

Shipping costs vary depending on the carrier, the size of the package, and your location. Please contact your chosen shipping company directly for details.
When sending your item, please include a note indicating whether it is for repair or Satogaeri, so we can process it accordingly.

Since the product may be large, it is convenient to use a courier's pickup service.Please contact the courier company directly to arrange for pickup.

Yamato Transport

Sagawa Express

For repairs or return home service, please contact us by phone or email at the following:

Orient Industry, Manufacturing Department

TEL: 03-3697-7696

Customer Service

order@orient-doll.com

You can send the clothes and accessories that were used with the product during the return home service.We will collect these items along with the product.However, there is a limit to the number of items we can accept, so please contact us in advance if you have a large quantity.

We offer a service called "Return Home" for unwanted products. If you cover the shipping and a fee of 6,000 yen per item, we will take the product back and hold a memorial service for it.Please pack the product in a suitable-sized cardboard box and send it to us. We will responsibly collect it and conduct a memorial service for the doll.

Yes, we offer repainting services for products whose makeup or paint has worn off due to years of use.However, depending on the condition, some products may not be repairable.

For silicone products, there will always be repair marks at the damaged areas.Our expert staff will repair it as discreetly as possible, but it will not return to a brand-new condition.Please understand this in advance.

For small scratches under 3 cm in length and 1 cm in depth, you can repair it yourself using the included repair kit.If the damage is larger than the above or if part of the product is severed, the repair kit may not be sufficient. We recommend considering a professional repair.

Please follow the instructions included in the repair kit for the proper repair method.

Please note that repairs may not be possible if the product is severely damaged or if the product specifications have been altered.We will inform you whether the repair is possible once we receive details about the product's condition.

Repair costs and duration vary depending on the condition of the product. First, please contact our manufacturing department by phone (03-3697-7696) or email our customer service

(order@orient-doll.com) to inquire about the repair details.Based on the information provided, we will send you an estimate.Once you confirm and agree to the estimate, please send the product to us.After inspecting the product, we will create and send you a formal estimate.After confirming and agreeing, the repair will proceed.

Regarding Purchases


Normally, the sender's name on the shipping label will be "Orient Industrial," and for large products, the product name will be "Health Equipment," and for small products, it will be "Parts." However, these can be changed as per your preference, so please specify your choice in the order form.

We take great care to protect your privacy and will pack the product securely in a special packaging box.

You can have the product delivered to the nearest Yamato Transport or Sagawa Express office instead of your home, and pick it up there.Once the product arrives at the office, the delivery company will contact you by phone.If you wish to pick up your product at a delivery office, please specify this in the order form.You can search for the nearest delivery office here.

Yamato Transport

Sagawa Express

Anonymous purchases are only accepted at our showroom locations.If you place your order and make the payment at the showroom, you will not need to provide your name, address, or phone number.For customers purchasing at the Ueno showroom, the product will be handed over at our Okuto factory in Katsushika Ward.It takes some time from order to product delivery. Please consult with the Ueno showroom for delivery times.

Ueno Showroom

TEL: 03-3832-4832

Yes, it is possible.

This service is available only for orders placed through our website, but you can use Orico Web Credit to make installment payments for up to 84 months.Please note that an application process, including credit checks, is required.

Additionally, if you choose to pay by credit card, after completing the payment with us, you can modify the number of installments or use revolving payments according to your credit card’s terms.For more details about the terms of your credit card, please contact your credit card company directly.If you use a credit card for payment at our showroom, we can change the number of installments up to 24 months on the spot.


Product Information

Using our product images or text for commercial purposes without prior permission is strictly prohibited.

The way you use the product is up to you, but please note that we do not accept orders for commercial purposes (such as rental or resale). Thank you for your understanding.

Before Placing an Order

Our love dolls are handcrafted, with each one carefully made by hand. To ensure comfortable and long-lasting use, regular maintenance is required.
Please make sure to read the instruction manual included with the product carefully before use, and handle the doll with care.

Contact Us

Our customer support team is available to assist you with any inquiries about your order, sizing information, or product details. We’re committed to ensuring your shopping experience is smooth and enjoyable.

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